Refund policy
Return Policy
Your satisfaction is our number one priority. If there is an issue with your order, we will be happy to work with you to come to a solution.
Due to the personalized nature of our products, our return policy is based on:
- An error in the production process
- A defect in materials
- A defect in the manufacturing process
Our policy does not include a replacement if you change your mind or you've made a wrong selection.
For returns based on the issues above, contact us via email within 5 days of receipt to begin the process; you may return the product within 30 calendar days of receipt for refund, replacement, or credit.
When contacting us regarding issues related to the product, please provide:
- Photos of the item
- Photos of any damage, and
- Photos of the original packaging the piece was shipped in.
We will not be able to facilitate the possible return, replacement, or refund of a piece unless these photos are provided.
All returns must come back to us in the original packaging unless the packaging is too damaged for use.
We are not responsible for any damages that occur after the product leaves our fulfillment facility. If damage occurs during shipping, we will evaluate and resolve the issue on a case-by-case basis.
INTERNATIONAL ORDER RETURNS
These will be handled on a case-by-case basis as each country has different requirements as far as shipping and receipt of packages. Due to these differences, the specific time frames identified above will not always work for our customers. However, our cut-off time frame for contact about any issues relating to international packages/orders is 60 days from the date of shipment as most countries will not hold a package any longer than 30 days from date of receipt at their location.
CANCELLATIONS
Due to the increased costs of raw materials, any order cancelled after 24 hours that has not been completed will incur a 15% fee of the total cost of the order. If the order has been completed and subsequently cancelled, a 50% fee of the total cost of the order will be charged.